Making IT your enterprise's core competence.

Internal Matters provides the conditions for IT and non-IT people learn to:
  • Apply lean and agile principles to the IT Value Stream.
  • Work together as one team, create solutions and put these into practice.
  • Fuse IT with business operations and strategies.
  • Turn business needs into IT capabilities and services that provide value.
We create hands-on experiences through Serious Games and Action Learning programs, customized to meet your specific needs and learning objectives.

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The secret of IT becoming an enterprise´s core competence is not being great at ITIL, COBIT, PRINCE2 or any other framework or method. It´s about becoming great at the cooperation between IT and non-IT people within the IT Value Stream.

That´s why we focus on solving issues in the collaboration and communication between the Business, IT Development and IT Operations (BizDevOps) that cause serious problems in IT service delivery, including strategies, projects and daily operations.


Thus bridging the gaps that exist between the three stakeholders.

In this perspective, Serious Games and Action Learning programs can´t be off-the-shelf solutions. The creation of effective learning experiences must be carefully prepared, planned and adjusted to the specific situation and requirements to get the maximum value.

Our learning programs aim at improving communication and capabilities that in the end change behaviours. Without this, no lasting change or improvement is possible.

Therefore, any learning or development initiative must fulfil the following aspects:

  1. Clear learning objectives and a real need to learn e.g. issue to solve.
  2. Addressing the learning objectives distinctively during the training.
  3. Transfer of the lessons learned into the workplace after the training.
  4. Policies and practices enabling the application of the new knowledge and skills.

So, ask yourself what new capabilities does your team or organization really need? What do people have to learn? What behaviours should change? What has already been done to address the issue and what were the outcomes? In what way will the organizational policies and practices enable the new desired behaviours?

When you contact us you´ve probably already been thinking about such questions – be prepared to answer many more! We need a deep insight in your issue to be able to design a learning concept that meets your specific needs and requirements.

The easiest way to get in touch is by using the contact form. Feel free to briefly describe your issue or situation. We´ll call you back asap to talk about it. Naturally without any obligation.


IT is not a department, it´s a core competence.

Business-IT Integration

Companies that effectively digitized their core processes have higher profitability, experience faster time to market, and get more value from their IT investments – yet have 25% lower IT costs.

This can only happen when the business and IT are one.

In a digitized age, IT must become an enterprise´s core competence, not just being a department or provider. IT knowledge must be available throughout the entire organization. And the mindset should be one of creating a unique customer experience, enabled by digitized processes wherever possible.

How big an advantage can this be, you may ask? Consider many internet-based enterprises that have achieved true Business-IT Integration – Amazon, Google, eBay, Expedia, Netflix, Skype, Airbnb and many others.

By incorporating technology enabled products and services into their fundamental customer value propositions, they have disrupted their respective industries. But this strategy isn´t limited to the new companies alone.

Many traditional organizations such as CapitalOne, Dell, General Electric and Southwest Airlines (to name just a few) have also made this shift. Whilst others did not.

But how did they do it? It´s not magic. They genuinely adopted principles like respect for people, quality at the source, voice of the customer, flow of value and others. Fostering the creation of a vital, adaptive, learning organization.

With our customized Serious Games and Action Learning programs – based on Lean, Agile, ITSM and DevOps principles – we help you get there too.

“For any business to survive, the rate of learning must be at least equal to the rate of change.”

– Reginald W. Revans

Action Learning

Action Learning is an educational process whereby people work and learn together by solving real issues and reflecting on their endeavors. Knowledge is acquired through actual actions and practice rather than through traditional instruction.

It provides a well-tried method of accelerating learning which enables people to handle complex issues more effectively.

The process integrates research (into what is obscure), learning (about what is unknown) and action (to resolve a problem). Action Learning develops an attitude and culture of questioning and reflection to help individuals and organizations change themselves in a rapidly changing world.

In our approach a coach is included responsible for promoting and facilitating learning, encouraging the team to be self-managing as well as providing the team with expertise knowledge.

The learning acquired by working on complex, critical and urgent problems that have no currently acceptable solutions can be applied by individuals, teams and organizations to other situations.

Integrating Serious Games has proved to be extremely useful, to create better understanding and gain know-how on specific topics, principles and methods before using them in practice.

“Information is not knowledge. The only source of knowledge is experience.”

– Albert Einstein

Serious Games

Serious Games (aka Business Simulations) are highly interactive workshops in which people work as a team on challenging issues within a simulated environment. This environment can be the same or totally different from the “normal” workplace.

In a simulation each participant adopts a role with specific tasks and responsibilities. They must discuss and agree how they will work together as a team. Facilitated by an experienced trainer/game leader who provides the team with support and instructions.

The trainer also helps the team reflect on their experiences and lessons-learned and on how to translate these into the participants own work environment. That´s why the quality of the trainer is of paramount importance for the quality of the learning results.

Serious Games are played in a number of rounds so that participants can see, feel and experience improvements as the simulation progresses. It is during the reflection between rounds when people learn and make improvement choices that will have an impact in the next round and on the final outcomes.

Serious Games can serve a variety of purposes: create awareness, buy-in, understanding, apply theory, assess own processes or just having great fun whilst learning.

Our Serious Games